MyPBNZ uses two‐factor authentication for added security. When resetting your password, you’ll be required to complete two consecutive authentication steps before you can reset the password. Follow the steps below.
1. Select the Password Reset Option
Select “Log in”, then click “Forgot your password?”. You will be prompted to verify your email address.
2. Verify Your Email
After completing the email verification process, select “Continue” to proceed.
3. Request Verification Code
Enter your registered email address and select “Send Verification Code” again.
4. Reset Your Password
Enter the verification code received, then create a new password. After selecting “Continue”, you should be granted access to the portal.
If you are unable to access your account after completing these steps, please contact us at [email protected]. Include a screenshot of the issue to assist with troubleshooting.