Notes for setting up your account are shown below. More comprehensive notes covering account set up and other portal processes including Registration, Applications for APC, and Complaints and Notifications are available as a PowerPoint file here.
There are three things you need to do to use this portal.
Step 1: Sign in or create new account (click the blue “Log In” button and then click the “sign up now” link on the pop up window)
Step 2: Create Profile
Step 3: Create a submission for your complaint or notification, or – if you are an Aotearoa New Zealand registered physiotherapist – for your APC, Certificates, Registration, etc.
Instructions for creating an account and profile are here.
- For instructions on renewing your APC click here.
- For instructions on complaints and notifications click here.
- For instructions on registration click here.
- For instructions on APC applications click here.
- For instructions on amending registration click here.
- For instructions on extended scope of practice applications click here.
- For instructions on cancelling registration click here.
- For instructions on applying to restore registration click here.
- For instructions on withdrawing an application for registration click here.
If you have any feedback or questions about these guides, please contact us at [email protected].
Password Reset
MyPBNZ uses two‐factor authentication for security. When you request a password reset, you will be asked to authenticate twice in a row.
Creating an account and profile
Please note if you are an Aotearoa New Zealand registered physiotherapist you need to use the email address you have registered with the Board | te Poari to create your account. Your old PBNZ login will not work – please create a new account using your registered email.
This is the email you receive our communications with. If you log in and your record is not available, please contact us at [email protected].
If you are a member of the public please create your account using the email you wish to be contacted on.
Changing your email address
To update the email address associated with your MyPBNZ account, please follow the steps below.
Step 1: Log into Your MyPBNZ Account
Log in using the email address currently associated with your MyPBNZ account by following the instructions here.
If you are unsure of the email address, we have on file please contact us to check at [email protected]
Important: If you no longer have access to the email address currently on file, please let us know in your request.
Step 2: Create a New Account Using Your Preferred Email
Click ‘Sign up now’ to create a new MyPBNZ account using the email address you’d like your records to be linked to.
To help us match your new account with your existing records, please take note of the following details exactly as entered:
- New Email Address
- Display Name (as entered during account creation)
Step 3: Request the Email Change
Send an email to [email protected] with the subject line: “Change of Email Request”
In the body of the email, please include:
- Your registration number
- Your full name
- The email address currently on file
- The new email address and display name
The following slides show the process for creating an account and profile. Click a slide to enlarge the image.
